We stand behind the quality of our products. If for any reason you are not satisfied we will grant a full refund within two weeks of delivery date.  Merchandise must be packed in original boxes unworn and unused with original tags still in place. We withhold the right to deny a refund if item is not up to our standards of care. If item is a gift, include the gift receipt and you will be given up to 30 days to return said item.
*Any custom order piece is not returnable*
Your CINER piece is a one-of-a-kind item which has been crafted specially for you in New York. Therefore, please allow up to ten to fifteen business days after you have placed your order for your piece to be handmade in our design studio. After its creation, the item will be shipped and you will receive an email with a tracking number.
Apply caution when cleaning your Ciner pieces. Please only use plain water with a small amount of mild soap and a soft cloth. Please apply perfume and hairsprays prior to putting on your CINER jewels.
If a time comes when you need your Ciner piece repaired, please contact us with a detailed repair request at customerservice@cinerny.com. Once we have received your email, we will provide you with a Return for Repair Authorization Number. Please wait to receive this authorization number before returning your item back to CINER. The approximate repair time and possible cost will be advised after we receive and review the item. Please be sure to pack your return carefully to prevent any further damage. Please insure the package as CINER will not be held responsible for any returns lost in transit.
We accept Visa, MasterCard, American Express, Paypal and Discover. No personal checks or money orders will be accepted. Cards issued by banks domiciled outside of the United States of America will not be accepted. If you are domiciled outside of the United States, please use PayPal to make your transaction, or contact us for assistance at info@cinerny.com